KILOGEAR, Inc. does not accept exchanges on sales made through third-party retailers.
Camp and Workshop Cancellations
CANCELLATIONS must be by written (via email) to firstname.lastname@example.org. The period before 1st registered session start date dictates the cancellation charge as follows:
21+ days before = the cancellation charge is 25% of camp/workshop.
14 days before = the cancellation charge is 75% of the camp/workshop.
7 days before = the cancellation charge is 100% of total invoiced program cost.
Since KILOGEAR CUT is a "second skin" like product, we happily accept any clean, unworn, unwashed, unused item that was sold at regular price for an exchange. Much like bathing suit and under garment companies!
Customers wishing to exchange merchandise should process the exchange online by clicking the exchange form below.
We do charge a $15 restocking fee for all exchanges.
The merchandise must be in its original packaging, with original hang tags attached.
KILOGEAR CUT does not offer store credit or refunds at this time. Our policy is Exchange Only.
If you received an incorrect order or faulty garment, KILOGEAR CUT will cover the exchange restocking fees as long as the faulty garment has not been worn, is unwashed, unused and all tags attached. Customer must contact returns within 7 days of receiving merchandise. If you have received a faulty or incorrect order please do not use the exchange form. You can email us email@example.com.
All items discounted, purchased on sale may not be exchanged.
Customers can only exchange for the same style in a different size.
When faced with a sold out item, customer may select an available item for the same price in its place.
Step #1: COMPLETE EXCHANGE FORM WITHIN 7 DAYS OF RECEIVING MERCHANDISE (You will pay the restocking fee when you submit the form).
Step #2: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To return your product, you should mail your product to: KILOGEAR CUT Canada, 210 Britannia Avenue, Selkirk MB R1A0R4, Canada.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The merchandise must be sent within 7 days of processing the exchange. Please be sure the merchandise is in its original packaging. Please be sure to pack the merchandise securely with labels intact. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers, hang and size tags attached and undamaged. KILOGEAR CUT reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.
As you may know, stock is limited. Merchandise for your exchange will be put on hold for 15 business days. If your exchange does not return back to KILOGEAR CUT within this time, the stock will be returned to our warehouse for sale.
TRACKING YOUR PACKING AND CONFIRMATION
Once KILOGEAR CUT has received the merchandise, KILOGEAR CUT we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary stickers, hang and size tags still attached.
Please allow 1- 4 business days for your exchange to be processed by our exchange team once we have received your item. You will receive an email once we have received and shipped your exchange.